Search

← Back to store

This Privacy Policy explains how the legal operator of this online store (the “Operator”, “we”, “us” or “our”) collects, uses, discloses, stores and otherwise processes personal data when you browse the store, place an order as a guest, purchase or download digital content, communicate with customer support, or otherwise interact with the store.

The Operator acts as the controller of personal data processed for the purposes described below, except where a third-party service provider acts as an independent controller under applicable law. Where applicable law requires the Operator’s legal identity and contact details to be disclosed, those details are provided through the legally required store information, transaction records, checkout documentation or other mandatory notices made available through the store.

1. Personal data we may collect

Depending on how you use the store, we may process the following categories of personal data:

Identity and contact data: name, billing details, delivery or invoicing address where relevant, country or region, email address, telephone number where provided, and similar contact information.
Order and transaction data: products purchased, order value, currency, discounts, taxes, payment status, transaction identifiers, refunds, disputes and purchase history.
Digital fulfilment and licence data: download events, file-access records, entitlement status, purchase verification, version or update eligibility, and information used to prevent unauthorised distribution of digital files.
Guest checkout and order-identification data: the information supplied during checkout and the records used to associate a purchase with the customer who placed it. No storefront customer account is created as part of checkout.
Customer support data: messages, attachments, troubleshooting information, screenshots, technical details and any information you choose to provide when requesting assistance.
Technical and device data: IP address, browser type, operating system, device identifiers, language, time zone, referring URLs, network information and security logs.
Usage data: pages viewed, searches, clicks, cart activity, product interactions, session information, download activity and similar information about how the store is used.
Marketing and preference data: consent status, subscription preferences, campaign interactions and communication preferences.
Fraud and security data: signals used to detect suspicious transactions, abuse, unauthorised access, identity or transaction inconsistencies, chargeback risk or misuse of digital content.

We do not intentionally request special-category or highly sensitive personal data. Please avoid providing such information unless it is strictly necessary and legally permitted.

2. How we collect personal data

Personal data may be collected directly from you, automatically from your device or browser, or received from service providers involved in operating the store. These sources may include the ecommerce platform, payment processors, digital-delivery tools, fraud-prevention providers, analytics providers, customer-support systems and other technical partners.

3. Why we process personal data

We may process personal data for the following purposes:

to process orders, payments, refunds and transaction-related requests;
to deliver digital products and verify access or download entitlements;
to provide customer support and troubleshoot file, download or order issues;
to maintain purchase history and order records linked to the information provided during guest checkout so that past orders can be located and verified;
to protect the store, customers and digital content against fraud, abuse, unauthorised distribution and security threats;
to maintain, test, improve and optimise the store, its performance and user experience;
to comply with accounting, tax, consumer-protection, record-keeping and other legal obligations;
to establish, exercise or defend legal claims and enforce contractual rights;
to send service messages, order notifications and other transactional communications;
to send marketing communications where permitted and, where required, with your consent;
to operate analytics, cookies and similar technologies in accordance with applicable consent requirements.

4. Legal bases for processing

Where data-protection law requires a legal basis, we rely on one or more of the following:

Performance of a contract: where processing is necessary to accept an order, process payment, provide digital content, manage downloads, provide support or otherwise perform the purchase contract.
Legal obligation: where processing is required by tax, accounting, consumer, anti-fraud or other applicable laws.
Legitimate interests: where necessary to operate and secure the store, prevent fraud or abuse, improve services, protect digital-content licences, maintain business records or defend legal rights, provided those interests are not overridden by your rights.
Consent: where consent is legally required, including certain marketing activities, non-essential cookies or similar technologies. Consent may be withdrawn at any time without affecting prior lawful processing.

5. Payments

Payments are processed through third-party payment providers and ecommerce infrastructure. Full payment-card details are generally handled directly by those providers rather than stored by the Operator. We may receive limited payment-related information such as payment status, transaction identifiers, card type or partial card details where made available by the provider.

6. Cookies and similar technologies

The store may use cookies, pixels, local storage and similar technologies to operate essential functions, remember preferences, secure sessions, measure performance, understand usage and, where enabled, support analytics or advertising. Non-essential technologies are used only where permitted by applicable law and subject to any required consent or opt-out mechanism.

7. How personal data may be shared

We may disclose personal data only where reasonably necessary for the purposes described in this Policy, including to:

ecommerce, hosting, content-delivery and infrastructure providers;
payment processors and financial-service providers;
digital-delivery, storage and download-management providers;
customer-support, email and communication providers;
analytics, security, fraud-prevention and abuse-detection providers;
professional advisers such as accountants, auditors, insurers or legal advisers;
competent authorities, regulators or courts where disclosure is required or legally justified;
parties involved in a merger, restructuring, financing, sale or transfer of all or part of the business, subject to appropriate safeguards.

We do not sell personal data for money. Certain disclosures involving advertising or analytics technologies may be treated as a “sale”, “sharing” or similar activity under some privacy laws; where such laws apply, the relevant statutory rights and opt-out mechanisms will be respected.

8. International data transfers

Service providers may process data in countries other than your country of residence. Where required, international transfers are made using recognised safeguards such as adequacy decisions, contractual protections or other lawful transfer mechanisms.

9. Data retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, including fulfilment of orders, maintenance of digital entitlements, customer support, fraud prevention, accounting, tax, legal compliance and the establishment or defence of legal claims. Retention periods may vary by category of data and applicable law.

10. Security

Reasonable administrative, technical and organisational measures are used to protect personal data against unauthorised access, alteration, disclosure, loss or misuse. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

11. Your privacy rights

Depending on your location and applicable law, you may have rights to:

request access to personal data held about you;
request correction of inaccurate or incomplete data;
request deletion of personal data in certain circumstances;
restrict or object to certain processing;
receive certain data in a portable format;
withdraw consent where processing relies on consent;
object to direct marketing at any time;
appeal or request review of certain privacy decisions where applicable;
lodge a complaint with the competent data-protection authority.

Privacy requests may be submitted through the customer-support or privacy-request mechanisms made available through the store interface. Reasonable identity verification may be required before a request is completed.

12. Automated processing and fraud prevention

Automated signals may be used to identify suspicious transactions, unauthorised access, fraud or abuse. Where applicable law grants rights in relation to decisions based solely on automated processing that produce legal or similarly significant effects, those rights will be respected.

13. Children

The store is not intended for children who are not legally capable of entering into an online purchase contract in their jurisdiction. We do not knowingly collect personal data from children in circumstances where parental or guardian consent is legally required.

14. Third-party websites and services

The store may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and the Operator is not responsible for third-party privacy practices outside the Operator’s control.

15. Changes to this Privacy Policy

This Policy may be updated from time to time to reflect changes in law, technology, store operations, service providers or data-processing practices. The version made available through the store at the time of access is the current version.